Customer Testimonials

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DealerRater Jul 24, 2017
 

A enjoyable experience from start to delivery and after. I would consider buying another vehicle in the future, if something came up that fit a need.

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DealerRater Jul 14, 2017
 

I brought my 2009 Camry in on July 10 because a heat shield fell off and I wanted it checked to make sure there was nothing else about to fall off. I have been going to Glens Falls Toyota since 2002, with two different Camrys, both of which I bought there. The past two times I have been to the service department, I have noticed that the customer service in the service department has gone from exceptional to poor. There has been a lot of turn over lately with service advisors. The service advisor , I have dealt with the past 2 times, Heather Wommack, has a condescending attitude and not very friendly. When I left the dealer, I noticed my car was running rough, and I went back in and mentioned it. Heather had an attitude when I came back in, but the service manager Jim, intervened and told me I needed to drive 5 miles for the computer to relearn everything. I wanted it noted that Jim is still great at what he does and with customer service. But Heather is not the greatest and I pick up on her attitude toward customers because I work in customer service. Glens Falls Toyota used to have the best customer service before the expansion a few years back. At this point I am seriously considered trying New Country Toyota in Saratoga because I really don't want to deal with Heather's poor customer service again. After posting this review, I received a private message from the owner of Glens Falls Toyota and then a follow up call from Jim, the service manager. I was impressed on how quickly they responded and handled the situation with the employee involved. Jim, convinced me that he handled the situation with Heather and I am now willing to bring my car back for it's next service.

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Google Jul 10, 2017
 

We've been going to Glens Falls Toyota for over 12 years (maybe more than I remember) and service is always excellent! Whether purchasing or servicing our Toyota vehicles, our experiences have always been positive!

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Google Jul 7, 2017
 

I've been going to them for 15 years of car buying and every time they treat me with respect and I genuinely feel like they try and give me a fair deal.

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Google Jul 3, 2017
 
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DealerRater Jun 30, 2017
 

Nicole was an excellent sales person. She explained everything and helped us get everything we wanted. The deal was made in a very timely manner. Love the new car.

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Google Jun 26, 2017
 

They were very helpful in our purchase & our 1st service was quick.

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DealerRater Jun 23, 2017
 

Highly recommend Glens Falls Toyota. Found all associates easy to work with. Bought the car before we moved here from Seattle. Treated us like locals

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Google Jun 22, 2017
 

Highly recommend Glens Falls Toyota. Found all associates easy to work with. Bought the car before we moved here from Seattle. Treated us like locals

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Google Jun 19, 2017
 

 

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